Last Updated: January 25, 2025
1. Introduction and Scope
This Privacy Policy (“Policy”) governs the processing of personal data by Al Sharqi Shipping Co. LLC (“we,” “us,” “our,” or “Company”) through the Al Sharqi application (“App”). This Policy is compliant with the DIFC Data Protection Law No. 5 of 2020 and applicable UAE federal law
2. Legal Basis for Processing
We process your personal data on the following legal grounds: – Performance of our contract with you – Compliance with legal obligations – Our legitimate business interests – Your explicit consent, where required
3. Data Collection and Processing
3.1 Data We Collect
We collect only the minimum necessary data required to provide our services, including: – Account information (as provided by you) – Device and usage data (automatically collected) – Location data (with your consent) – Transaction data (as necessary for our services)
3.2 Purposes of Processing
We process your data strictly for: – Providing and maintaining our services – Legal and regulatory compliance – Security and fraud prevention – Service optimization and improvement – Communication regarding our services
3.3 Data Minimization
We limit data collection to what is directly relevant and necessary for the intended purpose
4. Data Protection Measures
4.1 Technical Safeguards
We implement industry-standard security measures, including: – Encryption in transit and at rest – Access controls and authentication – Regular security assessments – Secure data backup systems
4.2 Organizational Measures
We maintain: – Staff confidentiality agreements – Regular training programs – Access restriction protocols – Incident response procedures
5. Data Retention and Deletion
5.1 Retention Period
We retain personal data only for: – The duration of our business relationship – Periods required by law – Legitimate business purposes
5.2 Data Deletion
We securely delete or anonymize data: – Upon your valid request – When no longer needed – As required by applicable law
6. Third-Party Processing
6.1 Service Providers
We engage only necessary third-party processors who: – Provide adequate data protection guarantees – Process data only on our documented instructions – Are bound by confidentiality obligations
6.2 International Transfers
Data transfers outside the UAE occur only: – With appropriate safeguards – To jurisdictions with adequate protection – Under approved transfer mechanisms
7. Your Rights
You have the right to: – Access your personal data – Request corrections – Request deletion – Object to processing – Data portability Subject to applicable laws and legitimate business interests.
8. Liability Limitations
8.1 Force Majeure
We are not liable for any data processing issues arising from circumstances beyond our reasonable control.
8.2 Third-Party Actions
We are not responsible for the privacy practices of third parties accessing or processing your data with your consent or at your direction.
8.3 User Responsibilities
You are responsible for: – Accuracy of provided information – Maintaining account security – Proper use of our services
9. Breach Notification
We will notify affected users and relevant authorities of data breaches: – Without undue delay – As required by applicable laws – Through appropriate communication channels
10. Changes to This Policy
10.1 Policy Updates
We reserve the right to update this Policy: – To reflect changes in our practices – To ensure regulatory compliance – With appropriate notice to users
10.2 Material Changes
For material changes: – We will provide prior notice – You may need to provide renewed consent – Previous versions will be archived
11. Governing Law and Jurisdiction
This Policy is governed by DIFC law. Any disputes shall be subject to the exclusive jurisdiction of the DIFC Courts.
12. Contact Information
Data Protection Officer Al Sharqi Shipping Co. LLC P.O.BOX 51276, Al Safa Tower C Khalid Bin Walid Road, Dubai, UAE Email: info@alsharqi.co Phone: +971 4 523 3999
For privacy-related inquiries, please contact our Data Protection Officer at dpo@alsharqi.co
13. Acknowledgment
By using our App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.